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Please read our Terms and Policies below and click 'Yes, I Agree' at the end to proceed.
1. By submitting this form, you agree to be contacted regarding your request.
2. Your data will only be used for communication and will not be shared with third parties.
3. Please ensure all details you provide are accurate.
4. Acceptance of these terms constitutes your consent to our Privacy Policy.
5. This agreement is binding once submitted.
Your privacy is important to us. All collected information is stored securely and used only to contact you.
Once the project has started after acceptance of the quotation or proforma invoice and the initial payment, no refunds will be provided regardless of the stage of completion.
This policy applies to all categories of our services, including but not limited to:
If a client cancels the project at any point after initiation, the client shall remain liable to pay the entire agreed project cost, as per the quotation or proforma invoice.
Any advance amount paid shall be non-refundable. Any outstanding balance must be paid in full, even if the project is not completed at the client's request.
Example: If a website development project costs Rs 50,000 and the client has paid Rs 25,000 in advance, and then cancels the project midway, the remaining Rs 25,000 balance remains fully payable.
If the project is delayed, paused, or abandoned due to the client's unavailability, delayed feedback, lack of content, or approvals, no refund will be applicable.
The project will remain billable as per agreed cost and timeline.
All projects require advance payment as mentioned in the quotation or proforma invoice.
Subsequent milestone payments must be cleared as per agreed terms, irrespective of any cancellation.
Digit Sparx reserves the right to withhold delivery or handover of work in case of non-payment of any milestone or balance amount.
For subscription-based services such as SEO, hosting, maintenance, AMC, or SaaS products, no refunds are applicable once the billing cycle has started.
Early termination by the client will not result in any refund or credit.
Refunds will only be considered in very limited and exceptional cases, such as:
In such rare circumstances, Digit Sparx reserves the sole right to approve or reject refund requests and determine the refund amount.
No refunds or financial liabilities will be applicable in situations beyond our control, including but not limited to:
In case of non-payment of outstanding project amounts after cancellation, Digit Sparx reserves the right to initiate legal recovery proceedings and claim additional costs including legal and administrative charges.
All disputes shall be subject to the jurisdiction of the courts in Delhi, India.
By engaging with Digit Sparx Pvt. Ltd., approving any quotation or proforma invoice, or making an advance payment, the client acknowledges that they have read, understood, and agreed to this Refund & Cancellation Policy in full.
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