How We Deliver Our Services

Digit Sparx Pvt. Ltd. is a digital service and SaaS solutions company. We do not ship any physical products. All our services, deliverables, and access details are provided digitally through secure online channels.

1. Mode of Delivery

Project deliverables and service outputs are shared digitally, including but not limited to:

• 🔹 Email communication
• 🔹 Secure cloud or drive links (e.g., Google Drive)
• 🔹 Client dashboard / CRM / project portals
• 🔹 WhatsApp or other approved messaging platforms (where applicable)

2. Delivery Timelines

Each service or project has its own delivery timeline, which is clearly mentioned in the proposal, quotation, agreement, or onboarding email shared with the client.

Any changes to timelines due to scope changes, dependencies, or external factors will be communicated in advance.

3. No Physical Dispatch

Since we do not dispatch any physical goods:

• 🔹 No courier or tracking number is provided
• 🔹 No physical shipping charges are applicable
• 🔹 All deliveries are considered complete once the digital assets or access links are shared with the client

4. Client Responsibilities

Clients are responsible for providing correct email IDs, contact details, and authorized access information to ensure smooth delivery of digital services.

5. Service Access & Availability

For SaaS products and hosted solutions, login credentials and access details are shared digitally. Service availability depends on hosting/server uptime and third-party infrastructure, where applicable.

6. Support for Delivery Issues

If you face any issues accessing your deliverables, you can contact our support team for assistance. We will resend the files or restore access wherever technically feasible.

7. Contact

For any queries regarding delivery of services, please reach out to us at:
Email: support@digitsparx.com
Phone: +91 9818754881