This policy explains how Digit Sparx Private Limited handles cancellations and refunds for custom digital projects. It is designed to be fair and commercially reasonable, recognizing that most of our services involve custom, project-based work rather than off-the-shelf products.
Most Digit Sparx engagements – websites, apps, software, CRM/ERP systems, and marketing campaigns – are custom, project-based services built specifically around a client's requirements. Because of this, standard e-commerce-style "return the product" refund logic does not directly apply; instead, refunds are assessed based on the stage of work completed and costs already incurred.
An advance payment is generally required before project work begins. This advance secures the project slot, covers initial planning and discovery work, and reflects the team time allocated to your project ahead of full development.
If a client cancels after paying an advance but before any development, design, or planning work has actually commenced, a refund of the advance minus any payment gateway or transaction charges already incurred will generally be processed, unless the proposal explicitly states the advance is non-refundable for that specific engagement type.
Once design, development, or other project work has started, the advance and the value of work completed to date are generally non-refundable, since project time, resources, and planning capacity have already been committed. Digit Sparx will share a clear breakdown of work completed versus remaining scope to determine any applicable partial refund for un-started stages, where reasonable.
For projects billed in milestones, once a milestone is delivered and approved (or delivered and not disputed within a reasonable review period), payment for that milestone is treated as earned and is non-refundable, regardless of whether the client later decides to discontinue the remaining project.
Amounts paid on the client's behalf for third-party costs are non-refundable once incurred, including but not limited to: domain name registration, hosting and server costs, SSL certificates, third-party software licenses and subscriptions, paid plugins or themes, API usage fees, advertising spend already run through Google Ads, Meta Ads, or similar platforms, and platform or marketplace listing fees. These costs are typically non-refundable by the third-party provider itself, and Digit Sparx cannot recover or refund what has already been paid out to them.
If a payment is made in duplicate, or an incorrect amount is charged due to a genuine processing error, please contact us immediately at pranamindia@digitsparx.com with proof of payment. Verified duplicate or erroneous payments will be refunded in full within a reasonable processing period.
Approved refunds are processed to the original payment method used, typically within 7–14 business days of approval, though actual credit timing can depend on your bank or payment provider. Refunds are not issued in cash and are not transferable to a different client or account.
We encourage clients to contact us directly to resolve any billing concern before raising a chargeback or payment dispute with their bank or card provider. Raising a chargeback for work that has been delivered as agreed, without first attempting resolution with us, may result in project suspension and, where necessary, referral of the matter to appropriate collection or legal remedies.
We recognize that not every situation fits a rigid rule. Where a client raises a genuine, well-documented concern – such as a significant, verifiable failure on our part to deliver agreed scope – Digit Sparx will review the specific case on its merits and may offer a partial refund, credit toward future work, or revised deliverable at our reasonable discretion, even where this policy would not otherwise require it.
This is not a "no refund under any circumstances" policy. Every request is assessed against the actual work completed, costs incurred, and the specific terms of the relevant proposal or agreement.
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